Refund policy
Haital Collection
At Haital Collection, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy, we’re here to help.
Returns
- You have 7 days from the date of delivery to request a return.
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To be eligible for a return, the item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Items that are damaged, used, or not in original condition will not be accepted.
Non-Returnable Items
- Sale items or discounted products are non-refundable
- Customized or special-order items cannot be returned
Refunds
- Once we receive your returned item, we will inspect it and notify you of the status.
- If approved, your refund will be processed within 5–7 business days.
- Refunds will be issued via the original payment method.
Exchange Policy
- We only replace items if they are defective or damaged.
- If you need to exchange an item, contact us with details and images of the product.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Shipping charges are non-refundable.
Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
📞 Phone: +92 335 4253425
📧 Email: haitalcollection@gmail.com